Metro lost and found
Welcome to Metro's Lost and Found Web form. This online Web form allows you to easily report any items that were lost within the Metro Rail system. For items lost within the Metrobus sytem please see the attached contact list for the proper bus divisions. Once you submit information on the lost item, it will be entered into our tracking system for processing. Within 30 minutes you will receive a confirmation email with a case number. To ensure that you receive a reply, please add the address csvc@wmata.com to the "white list" of any spam filter that may be running on your home computer or office email system.
Please refer to this case number in any interactions you have with us regarding your lost item. A lost and found customer service representative will search the system for matching found items and if a match is found, you will be contacted by email or phone to verify that it is your item. Confirmed lost item matches can be picked up at:
Metro Lost and Found Office
8405 Colesville Road
Suite 505
Silver Spring, MD 20910
The Lost and Found office is conveniently located near the Silver Spring Metro station.
Lost and Found hours of operation
Lost and Found pick up window hours:
Monday through Friday 11 a.m. to 6 p.m. The lost and found pick up window is closed on weekends and all federal holidays.
Telephone support:
Metro Lost and Found staff members are available via telephone to provide assistance Tuesday through Friday from 11:00 a.m. to 5 p.m. by calling (202) 962-1195. The Lost and Found Office is closed on weekends and all federal holidays.
Please note - You will only be contacted if a match is found for your item. Repeated visits, calls or email to our Lost and Found office will not help the process work more efficiently. If you are not contacted it means that your item was not recovered. Metro makes every attempt to return lost items to their rightful owners.
Lost items are held for 30 days. After 30 days unclaimed items are destroyed, disposed of, donated to charity or auctioned off.
How to file a claim
- Online - The easiest and most efficient way to report a lost item is our Online Lost and Found Form. Once submitted, all of your lost item information will be accessible by Lost and Found personnel. You will receive a confirmation email with a Case number for tracking purposes. If you reply to the confirmation email with additional lost item information, it will automatically be routed to the appropriate person/department that is handling your report.
- Phone - If you would prefer, you can report your lost item by phone. You may contact our Lost and Found office at (202) 962-1195 at the following hours: T-F 11:00 a.m. - 5 p.m, excluding national holidays. A customer service representative will record your information.
Frequently asked questions
Please see our frequently asked questions file for additional information about our lost and found system, policies and procedures.
For non lost and found related questions or issues please use our Online Customer Comment Form.
