Contact Metro
By mail or in person
Washington Metropolitan Area Transit Authority*
600 Fifth Street, NW
Washington, DC 20001
*To reach Metro headquarters at the Jackson Graham Building, take the Red, Green or Yellow lines to Gallery Pl-Chinatown station. Use the Arena exit. Walk two blocks east on F Street to 5th Street. Or, ride Metrobus routes D1, D3, D6, P6, 70, 71, 80 or X2. Use the Trip Planner for door-to-door itineraries.
By e-mail
E-mail Metro using our customer comment form.
By telephone
- Metro general information
- 202/962-1234
- Administrative offices and general information, not including schedules and fares. Weekdays: 8:30 a.m. to 5 p.m.
- Customer assistance
- 202/637-1328
- Suggestions, commendations, comments
Weekdays: 8:00 a.m. to 5 p.m.
or send us an e-mail - Customer information
- 202/637-7000 (TTY 638-3780)
- Metrobus and rail schedules, fares, parking, Bike-On-Rail program and more.
Monday-Thursday: 6 a.m. - 10:30 p.m. Friday: 6 a.m. - 11:30 p.m. Saturday: 7 a.m. - 11:30 p.m. Sunday: 7 a.m. - 10:30 p.m. - Metrobus stops and shelter repairs
- 202/962-2063
- Metrorail line managers
- Contact Metrorail line managers with questions or concerns on their respective lines.
Red Line Manager Belynda Jones' team redline@wmata.com or 301/562-4605.
Blue/Orange Line Manager Charles Dziduch blue-orangeline@wmata.com or 301/562-4606.
Yellow/Green Line Manager Rita Davis yellow-greenline@wmata.com or 301/562-4607.
- Group/convention sales
- 202/962-1488
- Service disruptions and elevator outages
- 202/962-1212
- 24-hour recorded Metrobus and Metrorail information (detours and changes of service)
- Bike-On-Rail lockers
- 202/962-1116
- 24-hour recorded information.
- ID cards for riders with disabilities
- 202/962-1245 (TTY 628-8973)
- ID cards for senior citizens
- 202/637-7000
- Lost and found
- 202/962-1195
Lost and Found online
Note: the office for claiming lost property is at our Silver Spring, Md., customer service facility at 8405 Colesville Rd., 5th floor. Phone 202/962-1195 for directions and other details. - Media Relations Office
- 202/962-1051
- MetroAccess
- 301/562-5360 (TTY 301/588-7535) or toll free at 800/523-7009
- metroaccess@wmata.com
- MetroAccess ADA Paratransit Service
- Metrochek/SmartBenefits
- 202/962-1326
- SmartTrip
- 888/762-7874
- Transit police
- 202/962-2121
