Contact Metro

By Mail or in Person

Washington Metropolitan Area Transit Authority
600 5th Street, NW
Washington, DC 20001

To reach Metro headquarters at the Jackson Graham Building:

• Take the Red, Green or Yellow lines to the Gallery Pl-Chinatown station. Use the Arena exit. Walk two blocks east on F Street to 5th Street.
• Take the Red line to Judiciary Square station. Use the F Street exit. Walk half a block west on F Street to 5th Street.
• Ride Metrobus routes D1, D3, D6, P6, 70, 71, 80 or X2.

Use the Trip Planner for door-to-door itineraries.

By Email

Email Metro using our Customer Comment Form.

By Telephone

Bike 'N Ride Lockers
202-962-1116

Customer Assistance
Suggestions, commendations, comments
Weekdays: 8:00 a.m. to 5 p.m.
202-637-1328

Customer Information
Metrobus and rail schedules, fares, parking, Bike 'N Ride program, and more
Monday-Friday: 6 a.m. - 10:30 p.m.
Saturday and Sunday: 7 a.m. - 10:30 p.m.
202-637-7000
TTY 202-638-3780

General Information
Administrative offices and general information, not including schedules and fares
Weekdays: 8:30 a.m. to 5 p.m.
202-962-1234

Group/Convention Sales
202-962-1488

ID Cards for Riders with Disabilities
202-962-1245
TTY 202-628-8973

SmarTrip Cards for Senior Citizens
202-637-7000

Lost and Found
202-962-1195
Also see Lost and Found online

Marketing & Advertising
Marketing: 202-962-2767
Advertising: 202-962-1188

Media Relations Office
202-962-1051

MetroAccess
301-562-5360
800-523-7009
TTY 301-588-7535

Metrobus Stops and Shelter Repairs
202-962-2063

Service Disruptions and Elevator Outages
24-hour recorded Metrobus and Metrorail information (detours and changes of service)
202-962-1212

Transit Police
202-962-2121

SmartBenefits®
202-962-1326 option 3

SmartTrip®
888-762-7874
7 a.m. - 8 p.m. Monday - Friday
with the exception of Thanksgiving, Christmas and New Years