Online: The easiest and most efficient way to report a lost item is our online Lost and Found form. Once submitted, all of your lost item information will be accessible by Lost and Found personnel. You will receive a confirmation email with a case number for tracking purposes. If you reply to the confirmation email with additional lost item information, it will automatically be routed to the appropriate person/department handling your report.
Phone: You can also contact our Lost and Found office at 202-962-1195 during the following hours: Monday-Friday, 9 am - 5 pm. A customer service representative will record your information and provide you with a case number.
It can take two to five days for items to be routed to and processed by our Lost and Found office in Hyattsville. Processing times vary depending on the type of item and where it was lost within the Metro system. Report your lost item as soon as possible but do not come to the Lost and Found office until you are contacted.
If your item is recovered, you will be contacted by phone by a Metro Lost and Found team member. The item can be picked up or shipped to you.
WMATA's Lost and Found Office will ship your item to you. Please call the Lost and Found staff Monday through Friday 9 am - 5 pm at 202-962-1195. (The office is closed on federal holidays). Please have your case number when you call.
Contact the Lost and Found Department Monday through Monday through Friday 9 am - 5 pm at 202-962-1195. A customer service representative will record your information and provide you with a case number.
Metro Office of Lost and Found
6505 Belcrest Road
Hyattsville, MD 20782
(A short walk from the Prince George's Plaza Metrorail station)
Bring photo identification and the case number to expedite the process.
Recovered items are held for 30 days.
After 30 days, unclaimed items are destroyed, disposed of, donated to charity or auctioned off.
If you have lost your SmarTrip® card on Metrobus or Metrorail, call 1-888-762-7874 or send us email. Do not submit a lost item report for lost SmarTrip® cards. SmarTrip® cards are processed by a third-party vendor that uses a specialized tracking system.
In order to claim paper farecards or passes, you must identify the exact amount remaining on farecards or the number of days remaining on passes.
If you have lost keys or eyeglasses, visit the Lost and Found office as these items are too numerous and non-descriptive to determine ownership without visual confirmation. During business hours, key and eyeglass bins are available for customers to search through. Do not complete a Lost and Found form for these items.
Cell phones will be released to customers who can identify their ESN (Electronic Serial Number). Contact your cellular provider and get this information prior to coming to the Lost and Found. No cell phones will be released without this identifier.
If a wallet or purse is found and it contains identification, a postcard will be mailed to the address listed on the identification. If a lost item report has been opened by the owner, contact information (phone number/email address) will be used to notify the owner that the lost item has been recovered. In order to claim this item, another form of identification bearing your name and address will be required.
Yes, someone may pick up the lost item for you but must have a notarized statement from the owner granting permission to pick up the item. A copy of the photo identification of the person claiming the item will be attached to the notarized statement and filed (only driver's licenses or non-driver's IDs will be accepted). No exceptions will be made to this policy.
Please see our surplus property page for current information on auctions and surplus property.