Metro's Board of Directors adopted a three-part, safety resolution on Sept. 30, 2010, that clearly places safety at the forefront of the transit agency's mission:
Metro operates and maintains a safe, reliable and effective transit system that enhances mobility, improves the quality of life, and stimulates economic development in the Washington metropolitan area.
|Goals and Objectives|
|Goal 1. Create a Safer Organization|
|Improve customer and employee safety and security ("prevention")*|
|Strengthen Metro's safety and security response ("reaction")|
|Goal 2. Deliver Quality Service|
|Improve service reliability|
|Increase service and capacity to relieve overcrowding and meet future demand|
|Maximize rider satisfaction through convenient, comfortable services and facilities that are in good condition and easy to navigate|
|Enhance mobility by improving access to and linkages between transportation options|
|Goal 3. Use Every Resource Wisely|
|Manage resources efficiently|
|Target investments that reduce cost or increase revenue|
|Goal 4. Retain, Attract, and Reward the Best and the Brightest|
|Support diverse workforce development through management training and provision of state of the art facilities, vehicles, systems and equipment|
|Goal 5. Maintain and Enhance Metro's Image|
|Enhance communications with customers, employees, Union leadership, Board, media and other stakeholders|
|Promote the region's economy and livable communities|
|Use natural resources efficiently and reduce environmental impacts|
Metro's five strategic goals were adopted in 2007 to guide decision-making and unify employees. To develop strategic objectives for each goal, Metro conducted outreach with riders and partner jurisdictions. Rider groups included the Riders Advisory Council and the Accessibility Advisory Committee (representing seniors and passengers with disabilities). Metro also facilitated discussion among a cross-departmental group of Metro staff.
Metro asked each of these stakeholders to define the strategic goals from their perspective to better appreciate whether an overarching aim such as "deliver quality service" meant on-time performance, customer communication, or both. The result was twelve strategic objectives that along with the goals comprise Metro's strategic framework.
* WMATA Board of Directors System Safety Policy states:
1. To avoid loss of life, injury of persons and damage or loss of property;
2. To instill a commitment to safety in all WMATA employees and contractor personnel; and
3. To provide for the identification and control of safety hazards, the study of safety requirements, the design, installation and fabrication of safe equipment, facilities, systems, and vehicles, and a systematic approach to the analysis and surveillance of operational safety for facilities, systems, vehicles and equipment.