Scorecard

Vital Signs Report (Q1 2015)
Comparing performance vs target

Metro's Strategic Goals
Using Performance to Drive Results

Build and Maintain a Premier Safety Culture and System
EMPLOYEE INJURIES
Red - worse performance than same period prior year and worse than target Employee Injury Rate 7.28
per 200,000 hours

CUSTOMER INJURIES
Red - worse performance than same period prior year and worse than target Customer Injury Rate 3.03
per million trips

CRIMES
Red - worse performance than same period prior year and worse than target Systemwide 298
compared to last year

Meet or Exceed Customer Expectations by Consistently Delivering Quality Service
ON-TIME PERFORMANCE
 
Red - worse performance than same period prior year and worse than target Bus 78.6% Red - worse performance than same period prior year and worse than target Rail 86.7% Red - worse performance than same period prior year and worse than target MetroAccess 90.5%

   
BUS RELIABILITY RAILCAR RELIABILITY
Red - worse performance than same period prior year and worse than target MDBF 6,535
Miles between failures
Red - worse performance than same period prior year and worse than target MDBD 52,056
Miles between delays > 3 min

   
ESCALATOR AVAILABLITY ELEVATOR AVAILABILITY
Green - better performance than same period prior year and better than target Escalators 93.7% Green - better performance than same period prior year and better than target Elevators 97.4%

   
CUSTOMER SATISFACTION
Red - worse performance than same period prior year and worse than targetBus 78%Red - worse performance than same period prior year and worse than targetRail 74%
 
Improve Regional Mobility and Connect Communities
TBD

Ensure Financial Stability and Invest in our People and Assets
Compared to Annual Targets
 
  Operating Expenses on Budget
as of March 30, 2015
-5%
Target -2 - 0%/FY15
 
  Capital Funds Invested
as of March 30, 2015
40%
Target 95%/FY15
 
  Vacancy Rate
as of March 30, 2015
5.6%
Target 6%/CY15
 

2014 Performance Report PDF icon
2015 Annual Targets
Definitions


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