Scorecard

Metro's Strategic Goals
Using Performance to Drive Results

Build and Maintain a Premier Safety Culture and System
EMPLOYEE INJURIES
Green - better performance than same period prior year and better than target Employee Injury Rate 4.4
per 200,000 hours

CUSTOMER INJURIES
Red - worse performance than same period prior year and worse than target Customer Injury Rate 2.1
per million trips

CRIME RATE
Green - better performance than same period prior year and better than targetGreen - better performance than same period prior year and better than targetGreen - better performance than same period prior year and better than target Bus 0.7
Rail 6.7
Parking Lots 0.8
per million passenger trips

Meet or Exceed Customer Expectations by Consistently Delivering Quality Service
ON-TIME PERFORMANCE
 
Green - better performance than same period prior year and better than target Bus 78% Red - worse performance than same period prior year and worse than target Rail 90.8% Green - better performance than same period prior year and better than target MetroAccess 92%

   
BUS RELIABILITY RAILCAR RELIABILITY
Red - worse performance than same period prior year and worse than target MDBF 7,301
Miles between failures
Green - better performance than same period prior year and better than target MDBD 63,576
Miles between delays > 3 min

   
ESCALATOR AVAILABLITY ELEVATOR AVAILABILITY
Red - worse performance than same period prior year and worse than target Escalators 92.9% Green - better performance than same period prior year and better than target Elevators 96.8%

   
CUSTOMER SATISFACTION
Red - worse performance than same period prior year and worse than targetBus 81%Red - worse performance than same period prior year and worse than targetRail 77%
 
Improve Regional Mobility and Connect Communities
TBD

Ensure Financial Stability and Invest in our People and Assets
Compared to Annual Targets
 
  Operating Expenses on Budget
FY 2014 Q4 (Apr - Jun)
1%
Target -2 - 0%/FY14
 
  Capital Funds Invested
FY 2014 Q4 (Apr - Jun)
93%
Target 85%/FY14
 
  Vacancy Rate
Jun to Sep 2014
6%
Target 6%/CY14
 

Accessible Vital Signs Report PDF icon
2013 Performance Report PDF icon
2014 Annual Targets
Definitions


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