Scorecard

Q3/2016 Vital Signs Report
Comparing performance vs target

Metro's Strategic Goals
Using Performance to Drive Results

QUALITY SERVICE

Bus On-Time Performance Bus Fleet Reliability Customer Satisfaction - Bus


Rail Customer On-Time Performance Rail Fleet Reliability Customer Satisfaction - Rail


Elevator Availability Escalator Availability Key


SAFETY AND SECURITY

Customer Injuries Employee Injuries Crime


PEOPLE AND ASSETS

Overall Vacancy Rate Capital Funds Invested Operating Budget Variance


Ridership - Rail Ridership - Bus Ridership - MetroAccess


2015 Performance Report
2015 Annual Targets
Definitions


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