Advocacy & policy

Metro is Accessible

Metro is Accessible is a public outreach campaign explaining existing and coming improvements making Metrorail and Metrobus accessible to people with disabilities. Metro is Accessible includes:

• a speakers bureau consisting of Metro employees and volunteers who speak to groups about the accessibility features Metro. Please call 202/962-1558 to schedule a speaker for your next meeting.
• bus and rail system orientation sessions that teach everything from how to locate Metrobus stops and Metrorail stations to purchasing a farecard and navigating the system. To schedule an orientation, available to individuals and groups, please call 202/962-1558.
• poster campaigns to spread the message throughout the communities we serve.

Advisory Committee

Metro’s Elderly & Disabled Transportation Advisory Committee addresses the needs of senior citizens and customers with disabilities. Their efforts have resulted in numerous service upgrades including the addition of safety barriers between rail cars and gap reducers between rail cars and the platform edge, which make it easier for customers in wheelchairs to board Metrorail trains.

People with disabilities and their advocates are welcome to attend committee meetings. Meetings are held the first Monday of each month from 5:30 to 7:30 p.m. in the lobby level meeting room at Metro’s headquarters at 600 Fifth Street, NW. Please call 202/962-1100 for more information.

Ombudsman Program

Your Rights & Responsibilities

Your Rights:

• Your right to reliable service
• Your right to safe service
• Your right to courteous, clean and dependable service
• Your right to accessible service
• Your right to assistance upon request
• Your right to be notified of significant service delays
• Your right to file a complaint if you are not satisfied with service being provided
• Your right to a prompt investigation and effective resolution

Your Responsibilities:

• Your responsibility to be courteous and respectful to Metrobus and Metrorail operators and Metrorail station managers
• Your responsibility to follow the rules of behavior that all passengers must follow
• Your responsibility to ask the Metrorail station manager, Metrobus and Metrorail operator any questions that you may have or to request any assistance that may be required
• Your responsibility to pay your fare to use Metrobus and Metrorail
• Your responsibility to use caution when the Metrorail or Metrobus vehicle is in motion

Important Contacts