Learn How to Use Metro

Travel Training & Outreach

Metro employs four full time professional travel trainers. Travel training for customers with disabilities as well as senior customers, with or without disabilities is offered at no cost to Metro customers. Travel training is short-term, comprehensive, intensive instruction designed to teach customers how to travel safely and independently on the accessible Metrobus and Metrorail public transportation systems. The goal of travel training is to enable and empower our customers to travel independently using the accessible Metrobus and Metrorail systems to a regularly visited destination and back.

Through our Senior Outreach and Travel Training programs we offer:

  • Presentations, display tables and Question & Answers sessions regarding transportation. Presentations are available for staff training, organization meetings, workshops, consumers and caregivers.
  • Free individual or group travel training to familiarize people with disabilities and senior citizens on how to use the accessible Metrobus and Metrorail systems.
  • Free tours of a Metro station to promote and identify the accessibility and safety features
  • Free bus demonstrations on accessibility (available to groups of 20 or more)
  • Free Resources upon request to include:
    • Large Print Pocket Guides.
    • Tips for Riding Metro for Senior Citizens and People with or without Disabilities.
    • Accessible Options for People with Disabilities and Senior Citizens
    • Sale of Senior Smartrip® cards

For more information or to enroll in travel training and or outreach, please call 202-962-2700 or email TravelTraining@wmata.com to find out more about the program and/or enroll.

Learn more about Travel Training and System Orientation for People with Disabilities.

Accessible Public Transportation Options

Accessible Transportation Options for Customers with Disabilities and Senior Citizens Adobe PDF icon (1.2 MB) is a directory that includes a comprehensive listing of transportation options available in the District of Columbia, Maryland (the counties of Montgomery, Prince George's, Anne Arundel, and Baltimore, Baltimore City and Central Maryland), and Virginia (the counties of Arlington and Fairfax, and the cities of Alexandria, Fairfax, and Falls Church).

Travel Training Workshops

Train the Travel Trainers workshops inform travel trainers and orientation and mobility trainers about Metro's bus and rail system accessibility and safety features so that they may then incorporate this information into their existing travel training programs for people with disabilities. These free workshops are held at Metro headquarters periodically.  The event includes a series of presentations on Metro's accessibility features and a demonstration component, where participants have an opportunity to examine an accessible low floor ramp bus with the stop announcement system. Participants will also go on an outing on Metrorail, including stops at Gallery Pl-Chinatown, Judiciary Square, and Union Station. The workshop also includes a "Tips for Travel Trainers" presentation and a panel of customers who share their perspectives on and experiences using public transportation.


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