MetroAccess Paratransit

MetroAccess is a shared-ride, door-to-door, paratransit service for people whose disability prevents them from using bus or rail. If you think you may need paratransit service, see our eligibility requirements.

For details on how the MetroAccess service works:

• Read the MetroAccess Customer Guide (download a PDF version | listen to an audio version ).
• Watch the MetroAccess Door-to-Door Service video.

The Office of MetroAccess Service Has Moved

Metro's Office of MetroAccess Service is now located at:

6505 Belcrest Road
Fifth Floor
Hyattsville, MD 20782

Transit Accessibility Center

The Transit Accessibility Center offers the following services to our customers with disabilities:

• Information and application materials for the Reduced Fare (half fare) program for Metrobus and Metrorail
• Information and application materials for the MetroAccess paratransit service
• Consultations and functional assessments to determine eligibility for MetroAccess paratransit service
• Replacement ID cards for MetroAccess customers
• Support (by phone) for resetting your MetroAccess EZ-Pay or InstantAccess password

The Transit Accessibility Center is located at Metro headquarters, 600 Fifth Street NW, Washington, DC 20001. All office visits are by appointment only. To schedule an appointment, call 202-962-2700 or TTY 202-962-2033.

Office hours are:

Mon: 8 a.m. - 4 p.m.
Tue: 8 a.m. - 2:30 p.m.
Wed-Fri: 8 a.m. - 4 p.m.

Log in to Your MetroAccess EZ-Pay Account

MetroAccess EZ-Pay allows customers to prepay for trips by phone or online using a credit or debit card. For more information and step-by-step instructions on how to use EZ-Pay, see the EZ-Pay brochure. Then log in to your MetroAccess EZ-Pay account. Your login ID is your MetroAccess customer ID number. Your default password is your eight-digit date of birth.

Trip Planning

By Telephone

MetroAccess customer service representatives are available during all MetroAccess operating hours. Call 301-562-5360, press 2 for trip status, and then press 2 to speak to a customer service representative.

To confirm or cancel a trip, you can speak with a customer service representative or you can use our automated system. Please avoid calling to check on your ride before or during the pick-up window. Trips may be canceled with as little as two hours' notice without penalty.

Web Booking

To book or cancel trips online, you may use your MetroAccess customer ID number to log in. Your password is your 8-digit date of birth. Choose the site below that will work for you:

• Standard Web booking site
• Text-only Web booking site