MetroAccess Customer Guide - Audio Version
The MetroAccess Customer Guide has been recorded in a series of MP3 audio files. To hear the recordings, click on the link next to each loudspeaker icon 
.
To download the complete Customer Guide on audio, click this link (.zip file 37.5 MB).
- Table of Contents
- What is MetroAccess
- Customer Bill of Rights
- Customer Responsibilities
- Customer Responsibilities continued
- Fares and Service Area
- Fare Payment Policy
- Service Hours
- MetroAccess Telephone Options
- How and When to Schedule a Trip
- How and When to Schedule a Trip continued
- Online Reservations
- Points to Remember When Scheduling a Trip
- Trip Confirmation Number
- How to Cancel a Trip
- How to Cancel a Trip continued
- EZ-Pay is a Better Way to Pay
- EZ-Pay works with SmartBenefits
- Managing your Account
- Using Your Account by Phone
- Using Your Account by Internet
- Using Your Account in Person
- MetroAccess Subscription Trips
- MetroAccess Subscription Trips continued
- Door-to-Door Service
- Your Pick-Up Window and When to be Ready
- Vehicle Wait Time and Customer No-Shows
- Customer No-Shows continued
- MetroAccess Photo ID cards
- What you need to Know
- What you need to Know continued
- Driver Assistance for Customers
- If you Need Additional Assistance
- What You May Bring with You
- MetroAccess Vehicles
- Direct Threat and Abusive Behavior
- Severe Weather or Hazardous Conditions
- Lost and Found
- Complaints, Commendations and Suggestions
