Claiming Benefits

On SmarTrip® cards

Note: Do not download SmartBenefits® to your SmarTrip® card if you plan to use a van pool, MARC, VRE, D & B Bus/Quick's Commuter Service, National Coachworks/Martz, CommuterDirect.com or Arlington County Commuter stores. See Van Pools & Transit Services for information on how to claim your SmartBenefits® for use with these transit services.

Employees take their SmarTrip® cards to any Metro station's Passes/Farecards machine between the first and last day of the benefit month and claim their transit benefit with the SmarTrip® card. For more information, please read our brochure on how to claim SmartBenefits .

If an employee fails to claim his or her benefits during the benefit month, a credit will be posted on the employer's future invoice.

Employees get the convenience and security of using SmarTrip® cards instead of paper vouchers. With a registered SmarTrip® card, there are no more worries about demagnetized and damaged paper cards or lost cards. A lost SmarTrip® card can be replaced, with its remaining Metro value, at the time it was reported lost for a $5 replacement fee. Call 1-888-SMARTRIP (1-888-762-7874) to report a lost card. When employees replace a lost SmarTrip card, they must provide their new registered SmarTrip® card serial number to their employer for a benefit reassignment.