Important Information about SmarTrip®

Using SmarTrip®

• A SmarTrip® card is used in place of a Metrorail paper farecard on Metrorail and cash/tokens on Metrobus. Each rider must have his/her own SmarTrip® card, farecard or pass.
• You must use the same SmarTrip® card to enter and exit the Metrorail system, to pay discounted transfer fares on bus and rail, and to pay discounted rates in Metro parking lots.

Adding/Transferring Value

• When adding value, remember that your transaction begins and ends with a touch of the SmarTrip® card to the circular target.
• You may transfer the value of an unused farecard or Metrocheks worth any value onto a SmarTrip® card. Each trade-in requires a separate transaction.
• A maximum value of $300 can be added onto a SmarTrip® card.
• A SmarTrip® card will let you take one trip that results in a negative balance, but value must be added before it can be used again on Metrorail or Metrobus.

Lost, Stolen or Malfunctioning Cards

• Should the faregate fail to open, please see the station manager.
• The remaining value on a registered SmarTrip® card that is lost or stolen can be replaced when reported. To report a lost or stolen card, please call 1-888-762-7874 or send email. Cash refunds are not available.