Welcome to MetroAccess

MetroAccess is a shared ride, door-to-door paratransit service for people who cannot use public transportation due to a disability. To qualify for MetroAccess service, you must complete our application (certified by a health care professional) and participate in a functional assessment to determine which Metro services will best meet your transportation needs.

MetroAccess ID Card Policy took effect June 30, 2008 (PDF) | (Txt) accessible

MetroAccess Door-to-Door Service began June 30, 2008

• Door-to-Door Service Fact Sheet (PDF) | (Txt) accessible

Metro's ADA paratransit service for customers with disabilities

MetroAccess trip planning

MetroAccess customer service representatives are available during all MetroAccess operating hours. Call 301-562-5360, press 2 for trip status and then press 2 to speak to a customer service representative.

How to confirm or cancel your trip by phone using "InstantAccess"

Using MetroAccess Web booking

Registered MetroAccess customers may now use the internet to book or cancel trips. You can use your MetroAccess customer ID number to login and your password is your 8-digit date of birth. Choose the site below that will work for you:

• Standard Web-booking site
• Accessible Web-booking site

MetroAccess program information

• Frequently asked questions
• MetroAccess fares
• Free Ride program
• Application for service and eligibility requirements
• Accessible Transportation Options in the Washington Metropolitan Area
  (other than MetroAccess) (PDF)

MetroAccess customer information

To learn all about Door-to-Door service, watch this video presentation.

• MetroAccess Customer Guide (PDF) | (MP3 format) | (Txt) accessible
• MetroAccess Customer Bill of Rights
• MetroAccess eAlerts - Receive notifications of service disruptions via email or on your cell phone.

MetroAccess information library

• Access Matters Newsletter
• Spring 2008 (PDF) | (Txt) accessible
• November 2007 (PDF) | (Txt) accessible
• Monthly operations performance report (PDF) | (Txt) accessible
• Monthly operations performance report 2007(archived) (PDF)
• Monthly operations performance report 2006 (archived) (PDF)
• Ad Hoc MetroAccess Advisory Committee Final Report (PDF)
• Press Releases

How to learn more

• MetroAccess subcommittees
• Metro calendar