Welcome to MetroAccess
MetroAccess is a shared ride, door-to-door paratransit service for people who cannot use public transportation due to a disability. To qualify for MetroAccess service, you must complete our application (certified by a health care professional) and participate in a functional assessment to determine which Metro services will best meet your transportation needs.
MetroAccess ID Card Policy took effect June 30, 2008 (PDF) | (Txt) accessible 
MetroAccess Door-to-Door Service began June 30, 2008
MetroAccess Settlement Special Announcement: Ten Free Trips Credit
Effective August 15, 2008, all MetroAccess customers registered as of July 2, 2008, will receive 10 free trips as part of a legal settlement between MetroAccess and the Equal Rights Center. Ten free one-way trips at the standard $2.50 fare will be credited electronically to customers MetroAccess accounts on Friday, August 15, 2008.
For demand trips, the credit will be applied to trips reserved on or after August 15. Trips reserved prior to that date need to be paid for with cash, farecards, or tokens.
For subscription trips that activate on or after August 15, the credit will be applied automatically. For most subscription trips, the effective date will be August 23 because subscription trips are activated seven days in advance.
Customers can get account details, such as account balance, trip debits and cancellations/no-show credits, through reservation agents. Please remember that the credit from the settlement will run out after ten completed one-way trips and that it is a good idea to always have fare available at the time of travel.
Click Here to Check Your MetroAccess Account Details
You can use your MetroAccess customer ID number to login and your password is your 8-digit date of birth.
Metro's ADA paratransit service for customers with disabilities
MetroAccess trip planning
MetroAccess customer service representatives are available during all MetroAccess operating hours. Call 301-562-5360, press 2 for trip status and then press 2 to speak to a customer service representative.
How to confirm or cancel your trip by phone using "InstantAccess"
Using MetroAccess Web booking
Registered MetroAccess customers may now use the internet to book or cancel trips. You can use your MetroAccess customer ID number to login and your password is your 8-digit date of birth. Choose the site below that will work for you:
MetroAccess program information
- Frequently asked questions
- MetroAccess fares
- Free Ride program
- Application for service and eligibility requirements
- Accessible Transportation Options in the Washington Metropolitan Area
(other than MetroAccess) (PDF)
MetroAccess customer information
To learn all about Door-to-Door service, watch this video presentation.
- MetroAccess Customer Guide (PDF) | (MP3 format) | (Txt) accessible
- MetroAccess Customer Bill of Rights
- MetroAccess eAlerts - Receive notifications of service disruptions via email or on your cell phone.
MetroAccess information library
- Access Matters Newsletter
- Monthly operations performance report (PDF) | (Txt) accessible
- Monthly operations performance report 2007(archived) (PDF)
- Monthly operations performance report 2006 (archived) (PDF)
- Ad Hoc MetroAccess Advisory Committee Final Report (PDF)
- Press Releases
How to learn more
