MetroAccess Performance Statistics

1. Service Provisions:
On-time Performance:
July 2007: 93.8%
August 2007: 93.2%
September 2007: 92.3%
October 2007: 90.5%
November 2007: 90.6%
December 2007: 90.7%
January 2008: 93.1%
February 2008: 91.1%
March 2008: 91.9%
April 2008: 91.5%
FY 2008 Year to date: 91.9%

Percent of Missed/Excessively Late Trips (30 minutes beyond the scheduled pickup window):
July 2007: 1.4%
August 2007: 1.2%
September 2007: 1.7%
October 2007: 2.0%
November 2007: 2.0%
December 2007: 1.9%
January 2008: 1.1%
February 2008: 1.8%
March 2008: 1.5%
April 2008: 1.7%
FY 2008 Year to date: 1.6%

2. Safety: Accidents per 100,000 Miles:
July 2007: 4.1
August 2007: 2.9
September 2007: 4.5
October 2007: 3.7
November 2007: 4.4
December 2007: 3.9
January 2008: 4.0
February 2008: 3.7
March 2008: 2.6
April 2008: 3.3
FY 2008 Year to date: 3.7

3. Customer Satisfaction Measure (Total complaints per 1,000 trips requested):
July 2007: 6.9
August 2007: 7.9
September 2007: 9.9
October 2007: 9.7
November 2007: 9.8
December 2007: 7.8
January 2008: 7.7
February 2008: 9.4
March 2008: 9.0
April 2008: 9.7
FY 2008 Year to date: 8.8

4. Average Weekday Ridership (for comparison only):
July 2007: 4,544
August 2007: 4,757
September 2007: 4,934
October 2007: 5,084
November 2007: 4,803
December 2007: 4,418
January 2008: 4,793
February 2008: 4,945
March 2008: 5,267
April 2008: 5,449
FY 2008 Year to date: 4,899