Proposed Strategic Framework

Build and Maintain a Premier Safety Culture and System

Create a Safer and More Secure Transit Experience for Customers and Employees.

Metro customers and employees deserve and expect a safe environment – on the job, in the buses, on the trains and in the stations and shelters.

Our expectation: A Metro ride is a safe ride.

Examples of Actions to Lead Us There

For Customers:

  • Fully implement all National Transportation Safety Board recommendations
  • Make key station and pathway improvements to reduce congestion and crowding and improve safety
  • Implement targeted communication campaigns
  • Deploy more Police and Safety Officers to "Hot Spots"
  • Provide better information during incidents and emergencies

For Employees:

  • Provide continual safety training and best practices to strengthen the safety culture
  • Implement close-call reporting program
  • Continue enforcement of OSHA and regulatory standards
  • Conduct emergency preparedness and security drills and exercises

Additional Resources:

  • Measuring Progress (coming soon)
Rail workers Momentum
  • In 2011, both customer injury rates and employee injury rates declined nearly 11% compared to 2010.
  • By December 31, 2011, Metro had successfully closed over 165 of the Tri-State Oversight Committee's prescribed corrective actions and fulfilled nearly 60% of NTSB's recommendations.
  • In 2011, 80 employees were recognized as Champions of Safety for their efforts in safeguarding Metro employees, equipment and customers.

"Our focus on safety and security continues to be a top priority. The Agency's relationship with our oversight agencies is much-improved; and our safety programs are serving our employees and customers better, as well as setting industry standards."
– Mortimer Downey,
Chair, Safety and Security Committee


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