Proposed Strategic Framework
Build and Maintain a Premier Safety Culture and System
Create a Safer and More Secure Transit Experience for Customers and Employees.
Metro customers and employees deserve and expect a safe environment – on the job, in the buses, on the trains and in the stations and shelters.
Our expectation: A Metro ride is a safe ride.
Examples of Actions to Lead Us There
For Customers:
- Fully implement all National Transportation Safety Board recommendations
- Make key station and pathway improvements to reduce congestion and crowding and improve safety
- Implement targeted communication campaigns
- Deploy more Police and Safety Officers to "Hot Spots"
- Provide better information during incidents and emergencies
For Employees:
- Provide continual safety training and best practices to strengthen the safety culture
- Implement close-call reporting program
- Continue enforcement of OSHA and regulatory standards
- Conduct emergency preparedness and security drills and exercises
Additional Resources:
- Measuring Progress (coming soon)
Safety Improvements
- In 2011, both customer injury rates and employee injury rates declined nearly 11% compared to 2010.
- By December 31, 2011, Metro had successfully closed over 165 of the Tri-State Oversight Committee's prescribed corrective actions and fulfilled nearly 60% of NTSB's recommendations.
- In 2011, 80 employees were recognized as Champions of Safety for their efforts in safeguarding Metro employees, equipment and customers.
"Our focus on safety and security continues to be a top priority. The Agency's relationship with our oversight agencies is much-improved; and our safety programs are serving our employees and customers better, as well as setting industry standards."
– Mortimer Downey,
Chair, Safety and Security Committee
