Back2Good Progress | January 2019

SAFETY

Major crime on Metro last year dropped to the lowest level since 1999
Insulator fire incidents in 2018 dropped to lowest level in years - 66% fewer than 2016 - due to new preventive maintenance and tunnel waterproofing
Two major capital projects completed in late 2018:
- Completed first major reconstruction project for 40-year-old Yellow Line Bridge
- Upgraded several switches that allow trains to change tracks at Reagan National Airport Station

Metrorail on-time performance in 2018 reached the highest level in seven years.
Doubled rush-hour service at four Red Line stations by eliminating the "Grosvenor Turnback"
Work underway to install traffic signal priority technology on all 1,500 buses this year to speed up bus trips

89% of all Metrorail rush-hour trips have arrived on-time since the start of Rush Hour Promise
Improving our promise: Now through June, customers can receive a travel credit if they are delayed by 10 minutes or more during rush-hour, reduced from 15 minutes in 2018
Register your SmarTrip card at wmata.com to be eligible for the Rush Hour Promise

Cell service now available in more than half of Metro's tunnels
Brighter stations: New LED lighting installed in 15 underground stations, making them an average of 6x brighter. All 48 underground stations will receive lighting upgrades over 2-3 years

Clean financial audit for 4th straight year
Purchased new DC headquarters, the 1st major step in a broader office consolidation strategy projected to save $130 million over 20 years