Contact Metro

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By Mail
Washington Metropolitan Area Transit Authority
300 7th Street, SW
Washington, DC 20024
In Person
To reach Metro headquarters at 300 7th St SW:
- Take the Orange, Blue, Silver, Green or Yellow lines to the L’Enfant Plaza station.
- Exit the station at D ST SW BETWEEN 6TH & 7TH STS
- WMATA HQ is located across D ST SW
- Ride Metrobus routes 52, 74, or the DC Circulator EM-LP. Use the Trip Planner for door-to-door itineraries.
Chat
Live Chat agents available Monday-Friday 7am-7pm, excluding holidays, for Trip Planning
Metro Information Metrobus and rail schedules,
fares, parking, Bike & Ride program, and more Monday-Friday: 7am – 8pm (effective 8/29) Saturday and Sunday 8am – 8pm (effective 8/27) |
202-637-7000
TTY 202-962-2033 |
SmarTrip® & SmartBenefits Participants
7 am - 8 pm, Monday - Friday Except Thanksgiving, Christmas, and New Year's Day |
888-762-7874
or smartrip@wmata.com |
SmartBenefits® Employers
7 am - 8 pm, Monday - Friday Except Thanksgiving, Christmas, and New Year's Day |
202-962-1326
or smartrip@wmata.com |
Employment Verification |
800-660-3399 or www.theworknumber.com WMATA employer code: 18225 |
Customer Relations
Suggestions, commendations, comments Weekdays: 8:30 am - 5:00 pm |
202-637-1328 |
Administrative Offices (Current and Former Employees) Administrative offices and information on FMLA, Retirement, Insurance, and other general information not including schedules and fares Weekdays: 8:00 am - 4:30 pm |
202-962-1234 |
Transit Police | 202-962-2121
or via Text Message 696873 (MyMTPD) |
Bike Locker Information | 202-962-1116 |
Group/Convention Sales | 202-962-5700 |
ID Cards for Riders with Disabilities | 202-962-2700
TTY 202-962-2033 |
Inspector General Hotline
Report waste and fraud |
888-234-2374
or hotline@wmataoig.gov |
SmarTrip® Cards for Senior Citizens | 888-762-7874 |
Lost and Found | 202-962-1195
Also see Lost and Found |
Marketing & Advertising
Ad sales on Metro are handled by OUTFRONT Media. For sales information, call OUTFRONT Media at 202-775-9115. |
Marketing: 202-962-1122 |
Media Relations | 202-962-1051 |
MetroAccess | 301-562-5360
800-523-7009 TTY 301-588-7535 |