Contact Metro

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By Mail
Washington Metropolitan Area Transit Authority
600 5th Street, NW
Washington, DC 20001
In Person
To reach Metro headquarters at the Jackson Graham Building (600 5th Street, NW):
- Take the Red, Green or Yellow lines to the Gallery Pl-Chinatown station. Use the Arena exit. Walk two blocks east on F Street to 5th Street.
- Take the Red line to Judiciary Square station. Use the F Street exit. Walk half a block west on F Street to 5th Street.
- Ride Metrobus routes D6, P6, X2, X9, 42, 70, 74, 79 or 80
Use the Trip Planner for door-to-door itineraries.
Chat
Live Chat agents available Monday-Friday 7am-7pm, excluding holidays, for Trip Planning
Metro Information Metrobus and rail schedules,
fares, parking, Bike & Ride program, and more Monday-Friday: 8 am - 6:30 pm |
202-637-7000
TTY 202-962-2033 |
SmarTrip® & SmartBenefits Participants
7 am - 8 pm, Monday - Friday Except Thanksgiving, Christmas, and New Year's Day |
888-762-7874
or smartrip@wmata.com |
SmartBenefits® Employers
7 am - 8 pm, Monday - Friday Except Thanksgiving, Christmas, and New Year's Day |
202-962-1326
or smartrip@wmata.com |
Employment Verification |
800-660-3399 or www.theworknumber.com WMATA employer code: 18225 |
Customer Relations
Suggestions, commendations, comments Weekdays: 8:30 am - 5:00 pm |
202-637-1328 |
Administrative Offices (Current and Former Employees) Administrative offices and information on FMLA, Retirement, Insurance, and other general information not including schedules and fares Weekdays: 8:00 am - 4:30 pm |
202-962-1234 |
Transit Police | 202-962-2121
or via Text Message 696873 (MyMTPD) |
Bike Locker Information | 202-962-1116 |
Group/Convention Sales | 202-962-5700 |
ID Cards for Riders with Disabilities | 202-962-2700
TTY 202-962-2033 |
Inspector General Hotline
Report waste and fraud |
888-234-2374
or hotline@wmataoig.gov |
SmarTrip® Cards for Senior Citizens | 888-762-7874 |
Lost and Found | 202-962-1195
Also see Lost and Found |
Marketing & Advertising
Ad sales on Metro are handled by OUTFRONT Media. For sales information, call OUTFRONT Media at 202-775-9115. |
Marketing: 202-962-1122 |
Media Relations | 202-962-1051 |
MetroAccess | 301-562-5360
800-523-7009 TTY 301-588-7535 |