For immediate release: December 25, 2022
Metro trip planning applications impacted by frigid temperatures
Trip planning data may experience intermitted outages, incorrect data
A Metro data center is seeing first-hand effects of weather-related issues due to multiple days of frigid temperatures, causing sporadic outages of busETA and rail arrival information. Metro leaders were alerted late on Dec. 24 that pipes in the building burst, threatening to damage network equipment that remains housed at the agency’s former headquarters.To address standing water and mitigate damage in the building, a partial shutdown of power was required. While network redundancies are in place, Metro will conduct ongoing data migration to avoid damage to systems which may impact customer-facing trip planning applications. busETA experienced an outage early in the migration but is now back online. However, online trip planning data may not be accurate for customers through the website or third-party applications since data feeds are taken from open-source information Metro provides.
Customers should allow extra time for travel until the issue is resolved.