Metro Performance Scorecard
Fiscal Year 2024 Q1-Q2
See the quarterly Service Excellence Report (Q2-FY2024) for a full review of measures and results. Please also refer to the "Performance" section of our Public Records page for detailed measure data tables in downloadable spreadsheet format, as well as previous quarters' reports.
Overall Ridership
116.7 million trips
116.7 million trips
Rail Customer Satisfaction
88% satisfied rating
FY24 target | no less than 85%
88% satisfied rating
FY24 target | no less than 85%
Bus Customer Satisfaction
77% satisfied rating
FY24 target | no less than 74%
77% satisfied rating
FY24 target | no less than 74%
Metrorail
Customer On-Time Performance
87.0% of customers arrived on time
FY24 target | no less than 90%
Customer On-Time Performance
87.0% of customers arrived on time
FY24 target | no less than 90%
Metrobus
Bus On-Time Performance
76.0% of buses departed on time
FY24 target | no less than 77%
Bus On-Time Performance
76.0% of buses departed on time
FY24 target | no less than 77%
MetroAccess
On-Time Pick-Up Performance
91.4% of vehicles arrived on time
FY24 target | no less than 93%
On-Time Pick-Up Performance
91.4% of vehicles arrived on time
FY24 target | no less than 93%
Bus Prediction Availability
91.3% of scheduled trips with real-time predictions
FY24 target | no less than 94.4%
91.3% of scheduled trips with real-time predictions
FY24 target | no less than 94.4%
Escalator Availability
94.2% of service hours that escalators were available
FY24 target | no less than 93.3%
94.2% of service hours that escalators were available
FY24 target | no less than 93.3%
Part I Crime Rate
7.9 crimes per million riders
FY24 target | no more than 8.0
7.9 crimes per million riders
FY24 target | no more than 8.0
LEGEND |
Target met | Target just missed | Target missed