Riders' Advisory Council Meeting

February 4, 2009

I. Call to Order/Roll Call

II. Public Comment Period

Riders' Advisory Council Public Comment Form

III. Approval of Agenda

February 4, 2009 Meeting Agenda

IV. Election of Riders' Advisory Council Officers for 2009

V. Approval of Past Meeting Minutes

September 3, 2008 Draft Meeting Minutes

October 1, 2008 Draft Meeting Minutes

November 5, 2008 Draft Meeting Minutes

December 3, 2008 Draft Meeting Minutes

January 7, 2009 Draft Meeting Minutes

VI. Metro FY2010 Budget Overview

Carol Kissal, Chief Financial Officer, WMATA

Presentation - Metro FY10 Expense Review

VII. Customer Service Delivery Standards

Gerald Francis, Dep. General Manager/Chief Operating Officer, WMATA

VIII. Member Orientation Planning Discussion

IX. New Business

X. Adjournment