Monthly Meeting - 6:30 p.m.

December 2, 2015

I. Call to Order/Roll Call

II. Public Comment Period

III. Approval of Agenda

IV. All Things Customer Service Presentation

V. Customer Travel Time – Key Performance Metrics Presentation

VI. Approval of Past Meeting Minutes

VII. Committee Reports

Chair’s Report to WMATA Board of Directors (November 2015)

Budget and Finance Committee

Customer Service Committee

Programs, Projects and Planning Committee

RAC Leadership Quarterly Meeting with WMATA Board of Directors

VIII. Announcements

IX. Adjournment