• Customer Support & FAQs
• SmartBenefits® Online Enrollment
• Use your SmartBenefits® Dashboard
• SmartBenefits® at a Glance
• Claim Your Transit or Parking SmartBenefits®
• Use the SmartBenefits® Transit Pass Benefit to Purchase a Transit Pass for your SmarTrip® Card / Transit Pass FAQs
• Use SmartBenefits® Transit Allocation to Ride with Transit Providers that Do Not Accept SmarTrip® Cards such as MARC; VRE; MTA Commuter Bus; MetroAccess and over a hundred of vanpools
• Claim Official Travel Funds sent by SmartBenefits®
• Want to save with SmartBenefits®, but you're concerned about how to get home in a hurry or if you have to work later than expected? Commuter Connections' FREE Guaranteed Ride Home Program offers a solution.

SmartBenefits Online Enrollment

If your organization supports online enrollment, then follow these steps:

1. Ask your SmartBenefits Administrator for your SmartBenefits organization code
2. Login to or create your SmarTrip account
3. Add the SmarTrip card you want to use for SmartBenefits or select a card that you’ve already added to your account and then click the card number
4. Click "Join SmartBenefits" and follow the prompts to submit an enrollment request
5. The "Join SmartBenefits" link will change to "Request Pending" and you will receive a confirmation email

If your SmartBenefits Administrator approves your request, the “Request Pending” link will change to "Manage SmartBenefits" and you will receive a notification email.  Click the link to see your SmartBenefits Dashboard.

To learn more, view a brief video.

Use Your SmartBenefits Dashboard

The SmartBenefits Dashboard lets you see your card’s upcoming benefit status and monthly benefit as well as the contact information for your SmartBenefits Administrator.  To access your Dashboard, login to your SmarTrip account; click on the card you use for SmartBenefits, and then click "Manage SmartBenefits".

If your organization supports SmartBenefits Self-Service, then you may also submit online requests to your SmartBenefits Administrator to change your benefit status or monthly benefit amount.  If the button or links to make changes are enabled, just click them and follow the prompts.  To learn more, view a brief video.  Remember to submit changes by your organization's monthly deadline.

You can also use the Dashboard to allocate your SmartBenefits to regional transit providers that do not accept the SmarTrip card.   See the next section to learn more.

Take Advantage of Transit Allocation

Unless you are a federal employee whose agency is serviced by DOT OST/TRANServe, you can allocate your SmartBenefits transit benefit to pay for rides on eligible vanpools, MARC, VRE, MTA Commuter Bus and MetroAccess. To learn more, watch this brief video.

Once you set-up your transit allocation on your SmartBenefits Dashboard, your transit provider will automatically be paid each month. You have until 11:59 pm ET on the 21st of each month to set-up or change your transit allocation for the upcoming month's benefits.

Click a link below for instructions on how to set-up a transit allocation that's right for you.

• Mobile Ticketing: VRE, MARC and MTA Commuter Bus
• Paper Passes: VRE, MARC and MTA Commuter Bus
• Vanpool Passengers
• MetroAccess Passengers

Mobile Ticketing: VRE, MARC and MTA Commuter Bus

Step 1  Follow the "Use Your SmartBenefits Dashboard" instructions above to access your dashboard.   In the Transit Allocation section, click Add Transit Provider and select either VRE or MTA Mobile Ticketing.  Follow the prompts to set-up your allocation.

Step 2  Open a mobile ticketing app account with VRE or MTA CharmPass.  You'll need to enter your SmarTrip card number to link that account to your SmartBenefits allocation.

Paper Passes:  VRE, MARC and MTA Commuter Bus

You have two choices when it comes to paper passes:  Ticket-by-Mail or In-Store Pick-up.

Ticket-by-Mail
VRE, MARC and MTA Commuter Bus use CommuterDirect for ticket-by-mail delivery.

Step 1  Follow the "Use Your SmartBenefits Dashboard" instructions above to access your dashboard.   In the Transit Allocation section, click Add Transit Provider and select CommuterDirect.   Follow the prompts to set-up your allocation.

Step 2  Open an account with CommuterDirect.  You’ll need to enter your SmarTrip card number to link that account to your SmartBenefits allocation.

In-Store Pick-up
VRE, MARC and MTA Commuter Bus:  In the Transit Allocation section of the SmartBenefits Dashboard, select CMTRStore/MARC TVM and enter your allocation.  You’ll need to open a CommuterStore account using your SmarTrip card number.

VRE Only Stores:   In the Transit Allocation section of the SmartBenefits Dashboard, select VRE and follow the prompts to set-up your allocation.  Read more information.

Vanpool Passengers

Step 1  Review the List of Vanpools that Accept SmartBenefits.  If your vanpool operator has multiple routes, contact them ahead of time to learn the driver's name for your route.   You'll need that to complete your allocation.

Step 2  Follow the "Use Your SmartBenefits Dashboard" instructions above to access your dashboard.   In the Transit Allocation section, click Add Transit Provider and select Vanpool.  Follow the prompts to set-up your allocation.

MetroAccess Passengers

Step 1  Have your MetroAccess ID number ready.

Step 2  Follow the “Use Your SmartBenefits Dashboard” instructions above to access your dashboard.   In the Transit Allocation section, click Add Transit Provider and select MetroAccess. Follow the prompts to set-up your allocation.

Step 3  Set-up a MetroAccess EZ-Pay account.  You’ll need your MetroAccess ID and SmarTrip card number.