Contact Metro
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By Mail
Washington Metropolitan Area Transit Authority
300 7th Street, SW
Washington, DC 20024
In Person
To reach Metro headquarters at 300 7th St SW:
- Take the Blue, Orange, Silver, Green or Yellow lines to the L’Enfant Plaza station.
- Use Exit B and cross D St SW to the Metro headquarters.
- Ride Metrobus routes 52, 74. Use the Trip Planner for door-to-door itineraries.
Chat
Live Chat agents available Monday - Friday: 07:00 AM - 07:00 PM EDT, Saturday - Sunday: 08:00 AM - 07:00 PM EDT, excluding holidays, for Trip Planning
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Customer Support Bus and rail schedules, fares, parking, and more 7am - 8pm, Monday - Friday 8am - 8pm, Saturday and Sunday |
202-GO-METRO TTY 202-962-2033 |
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SmarTrip & SmartBenefits Participants
7 am - 8 pm, Monday - Friday Except Thanksgiving, Christmas, and New Year's Day |
888-762-7874
or smartrip@wmata.com |
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SmartBenefits Employers
7 am - 8 pm, Monday - Friday Except Thanksgiving, Christmas, and New Year's Day |
202-962-1326
or smartrip@wmata.com |
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Employment Verification |
800-660-3399 or www.theworknumber.com WMATA employer code: 18225 |
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Customer Relations
Suggestions, commendations, comments 8:30 am - 5:00 pm, Weekdays |
202-637-1328 |
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Administrative Offices (Current and Former Employees) Administrative offices and information on FMLA, Retirement, Insurance, and other general information not including schedules and fares 8:00 am - 4:30 pm, Weekdays |
202-962-1234 |
| Transit Police | 202-962-2121 or text MyMTPD (696873) |
| Bike Locker Information | 202-962-1116 |
| Group/Convention Sales | 202-962-5700 |
| ID Cards for Riders with Disabilities | 202-962-2700
TTY 202-962-2033 |
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Inspector General Hotline
Report waste and fraud |
888-234-2374
or hotline@wmataoig.gov |
| SmarTrip Cards for Senior Citizens | 888-762-7874 |
| Lost and Found | 202-962-1195
Also see Lost and Found |
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Marketing & Advertising
Ad sales on Metro are handled by OUTFRONT Media. For sales information, call OUTFRONT Media at 202-775-9115 |
Marketing: metromktg@wmata.com |
| MetroAccess | 301-562-5360 TTY 301-588-7535 |