Proposal to Close the Metro Sales Office
Due to decreased customer demand, we're proposing to close the Sales Office at Metro Center Station. Services available at the Sales Office - including buying passes, transferring balances, or adding value to SmarTrip cards - will continue to be available online, at regional commuter stores or participating retail outlets. Metro would offer Senior SmarTrip customer service at the new Transit Accessibility Center at L'Enfant Plaza (300 7th St SW, Washington, D.C.). If approved, this change would be implemented in mid-2022.