ARCHIVE   |    2021   |    2022

Metro plans and performs Internal Reviews as a preventative measure to ensure operational issues of concern are identified early, managed efficiently, and corrected on schedule. Internal reviews comprise a key component of the Authority's quality assurance program. Each Internal Review is followed by corresponding internal Corrective and Preventive Actions (iCAPAs) that outlines the review findings, recommendations, and specific actions to be addressed. In 2021, the Internal Reviews conducted will be published in several releases throughout the year. Each release will include internal reviews of functions that falls under one or more of the Transit Operations Areas of Focus.