Internal Reviews | Plan. Perform. Prevent.
Metro plans and performs internal reviews as a preventative measure to ensure operational issues of concern are identified early, managed efficiently and corrected on schedule. Internal reviews comprise a key component of the WMATA's quality assurance program. Each Internal Review drives corresponding internal Corrective and Preventive Actions (iCAPAs) that outline the review findings, recommendations and specific actions to be addressed.
In 2020, the internal reviews conducted will be published in several releases throughout the year. Each release will include internal reviews of functions that falls under one or more of the Transit Operations Areas of Focus.
1. Office of Automatic Train
Control Maintenance (ATCM)
2. Office of Shops and Material
Internal Corrective and
3. Office of Emergency
4. Department of Information