Transparency

WMATA's Transparency & Internal Accountability

Metro | Quality Assurance, Internal Compliance & Oversight (QICO)

Enhancing Transparency, Accountability and Public Confidence
The Department of Quality Assurance, Internal Compliance & Oversight (QICO) is an internal management function, working together with internal departments to provide objective review of WMATA's operational processes and assets; promoting the implementation of internal Corrective and Preventive Actions (iCAPAs) that drive compliance with internal and external regulatory requirements; furthering quality improvement initiatives that are data driven and results-centric with the objective of safeguarding the mission success of the agency while enhancing the customer experience.

QICO was established in 2015 by General Manager (GM) Paul Wiedefeld as a function of the Office of Internal Compliance to centralize Metro's internal and regulatory compliance, creating an objective organizational resource to promote transparency and accountability across the agency. Since inception, WMATA has successfully worked to complete Internal Reviews of Metro's transit and business operations functions, and closeout of regulatory Corrective Action Plans (CAPs) promoting execution and delivery of management priorities and commitments.