Transit Accessibility Center
The Transit Accessibility Center is your "one-stop shop" for information and assistance in meeting the accessible transportation needs of our customers with disabilities. For information on our services please click on the links below:
Application for expedited MetroAccess service during the summer shutdown
- Eligibility for the Reduced Fare (half-fare) program
- Applying for visitor's status for the Reduced Fare Program
- Eligibility assessments for MetroAccess paratransit service
- Applying for visitor's status for MetroAccess
- Travel Training and System Orientation
- Community Outreach
- Obtaining a replacement for lost or stolen MetroAccess or Reduced Fare ID card
- Updating contact information, and EZ-Pay or InstantAccess passwords
- MetroAccess trip history requests
- Non-conventional mobility aid certification program. Learn more about the certification program
- Transportation assistance option available through the Reach-A-Ride website.
Location and Contact Information
The Transit Accessibility Center is conveniently located at Metro headquarters, 600 Fifth Street NW, Washington, DC 20001. The entrance for the Transit Accessibility Center can be found on the G Street side of the building. Office hours are:
Mon: 8 am - 4 pm
Tue: 8 am - 2:30 pm
Wed-Fri: 8 am - 4 pm
Phone: 202-962-2700 Fax: 202-962-6393 Video Phone: 202-510-9165