Transit Accessibility Center
As the Coronavirus Disease 2019 (COVID-19) response evolves, the Transit Accessibility Center is working to serve you. Since our services may differ during this time, please contact our office during normal business hours at 202-962-2700, or by email at eligibility@wmata.com.
The Transit Accessibility Center is your "one-stop shop" for information and assistance in meeting the accessible transportation needs of our customers with disabilities. For information on our services please click on the links below:
- Eligibility for the Reduced Fare (half-fare) program
- Applying for visitor's status for the Reduced Fare Program
- Eligibility assessments for MetroAccess paratransit service
- Applying for visitor's status for MetroAccess
- Travel Training and System Orientation
- Community Outreach
- Obtaining a replacement for lost or stolen MetroAccess or Reduced Fare ID card
- Updating contact information, and EZ-Pay or InstantAccess passwords
- MetroAccess trip history requests
- Non-conventional mobility aid certification program. Learn more about the certification program
- Transportation assistance option available through the Reach-A-Ride website.
Location and Contact Information
The Transit Accessibility Center is conveniently located at Metro headquarters, 655 Virginia Ave SW, Washington, DC 20024. Office hours are:
Mon: 8 am - 4 pm
Tue: 8 am - 2:30 pm
Wed-Fri: 8 am - 4 pm
Phone: 202-962-2700 Fax: 202-962-6393 Video Phone: 202-510-9165