Daily Service Report for Thursday, September 26, 2019

Rush Hour Promise
91.2% of all Metrorail customers arrived on-time.
97.4% arrived within 5 min of expected time.
2,827 (or 0.4% of customers) received credits for trips taking 10 minutes or more than expected.

Today's Service Exceptions

9:50 a.m. A Glenmont-bound Red Line train at NoMa-Gallaudet U was offloaded due to a brake problem. Passengers experienced a 4-minute delay.

9:52 a.m. A Largo Town Center-bound Blue Line train at Benning Road was delayed 4 minutes due to a door problem.

10:02 a.m. A Largo Town Center-bound Blue Line train at Capitol Heights was delayed 6 minutes due to police activity.

1:02 p.m. A Largo Town Center-bound Silver Line train at East Falls Church was offloaded due to a brake problem. Passengers experienced an 18-minute delay.

1:41 p.m. A Franconia-Springfield-bound Blue Line train at Pentagon was offloaded due to a brake problem. Passengers experienced a 12-minute delay.

4:30 p.m. A Largo Town Center-bound Silver Line train at Wiehle-Reston East did not operate, resulting in an 8-minute gap in service.

4:44 p.m. A Glenmont-bound Red Line train at Judiciary Square was offloaded due to a brake problem. Passengers experienced a 7-minute delay.

5:03 p.m. A Branch Avenue-bound Green Line train at Greenbelt did not operate, resulting in a 4-minute gap in service.

5:45 p.m. A Shady Grove-bound Red Line train at Medical Center was delayed due to a report of an arcing insulator. As a result, Red Line trains were single tracked between Friendship Heights and Medical Center. Several trains were offloaded and turned back for schedule adherence/improved train spacing. Customers experienced delays up to 20 minutes until approximately 7:45 p.m.