Metro preparing for Tropical Storm Ophelia

Customers are encouraged to stay safe during inclement weather. Downed trees and flying debris may create hazards, and slippery conditions are expected on roads, walkways, and in stations. Please use caution, avoid rushing for trains or buses, use handrails for stability, and allow additional travel time this weekend. Consider postponing unnecessary travel during periods of high winds and heavy rain. 

Metro’s Integrated Command and Communications Center is monitoring conditions. Teams are strategically placed across the service area, including field supervisors, power crews, custodial staff, and tree crews to keep customers safe and maintain service. Water pumping stations and drainage infrastructure are being inspected to mitigate potential flooding, and sandbags are being placed and inspected in low-lying areas prone to flooding during heavy rain events. 

Customers are encouraged to sign up for MetroAlerts email and text messages to receive the latest service information, visit wmata.com/MetroPulse for real-time service conditions, follow us on X @wmata @metrorailinfo @metrobusinfo, or check our website wmata.com.

Metro’s customer service center is also available weekdays from 7 a.m. – 8 p.m., and weekends from 8 a.m. – 8 p.m. Call 202-637-7000 (automatic information available 24/7). Customer service representatives respond to email, calls, and social media.