Metro News Release

For immediate release: May 12, 2006

Metro tests cell phone use in an effort to improve MetroAccess service

More than two dozen MetroAccess drivers can now use cell phones to get in touch with passengers waiting for a ride.
 
MetroAccess is the curb-to-curb federally mandated transportation service that is provided to about 16,000 seniors and people with disabilities that aren’t always able to use buses or trains. Metro is testing the use of cell phones by 27 drivers over the next five months. The pilot is taking place in the District of Columbia with MetroAccess vehicles that are in the process of getting outfitted with Global Positioning System technology. Passengers already receive automated calls letting them know that a vehicle is on its way. Drivers are required to wait 10 minutes beyond a scheduled pick-up time before they can leave.
 
"The cell phones are another tool drivers can use when they are waiting outside a location to contact customers, if necessary. The intent is to reduce the instances when a driver couldn’t find a customer at the pick-up location," said Christian Kent, MetroAccess director.
 
The 27 drivers using the phones interact with up to 300 passengers a day. The pilot’s estimated costs are about $30,000. Metro managers expect to make a decision about the program in the fall.

News release issued on May 12, 2006.