Metro News Release
For immediate release: July 19, 2010
Metro unveils SmarTrip® web site enhancements
Customers can view account balance, recent transactions with just a couple clicks
SmarTrip® card users can now access their SmarTrip® information at an enhanced SmarTrip® web site and through web-enabled mobile devices as part of a number of upgrades that are being made to SmarTrip® this year.
Customers with a SmarTrip® account can view their card balance and usage history dating back to January 2010. In addition, they can add multiple cards to their account, report a lost or stolen card, request a replacement card or transfer the balance to another registered card.
The enhanced web site can be reached by visiting Metro’s homepage, http://www.wmata.com, clicking on the SmarTrip® icon at the bottom of the page and selecting “Managing Your SmarTrip® Account.” Customers who have established a SmarTrip® account can visit smartrip.wmata.com/mobile on either an iPhone or BlackBerry and follow the instructions to view their SmarTrip® balance and recent transactions for all cards that are associated with their account.
In April, Metro’s Board of Directors approved amendments to revise Metro’s Privacy Policy to allow online access to SmarTrip® information by the card’s registered owner. In order for customers to access their SmarTrip® information online, card holders will need to visit the SmarTrip® web site and create an account. Metro will collect the name, address, date of birth, phone number and e-mail address associated with the SmarTrip® card holder. The user then will be required to establish a user name, password, responses to three security questions and a digital signature to confirm that he or she is the owner of the card.
SmarTrip® card users who already have registered their cards to protect the value that is stored on their card will need to verify personal information. If the user is unable to exactly match personal information, he or she will be required to contact the Regional Customer Service Center by telephone to verify recent ridership, usage and transactional information associated with the card.
SmarTrip® cards are available for purchase online and at Metro sales offices, commuter stores and retail outlets, including Giant and CVS/pharmacy stores. Cards also are sold for $10 with $5 value loaded through vending machines at all Metrorail stations were Metro-operated parking is available.
News release issued at 3:10 pm, July 19, 2010.