Metro News Release

For immediate release: August 30, 2010

Metro addresses e-Alert spam issue

Correction made to halt unauthorized use

Metro has resolved a problem with its e-Alert notification system with some subscribers who received spam emails instead of service disruption reports from Metro since Sunday, August 29.

A number of e-Alert subscribers had received multiple messages that at first appeared to be Metro e-Alerts, however, they were spam e-mails and not service disruption notifications from Metro. The bogus e-mails contained a link to an outside Web site. Recipients were sent an e-Alert that advised them not to open the links.

Metro uses a third party vendor to manage its e-Alert subscription list and has worked with the vendor to resolve the issue. Metro and the vendor changed logon credentials to restrict future access. With these changes in place, the spamming ended.

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News release issued at 6:08 pm, August 30, 2010.