Metro News Release
For immediate release: September 7, 2012
Metro posts Vital Signs annual report
Metro has posted its Vital Signs annual report, which provides a summary of performance indicators for calendar year 2011. Metro met or exceeded 9 of 11 performance indicators.
“Vital Signs shows our commitment to transparency by providing an at-a-glance summary of key performance metrics.” said Metro’s General Manager and CEO, Richard Sarles. “It shows the many areas in which we are making progress, and identifies where additional focus is needed.”
Among the highlights of the report:
- Nearly an eleven percent decrease in the customer injury rate as compared to 2010. Investments made in customer safety received recognition by the National Transportation Safety Board, Congressional and local leaders, and the Tri-State Oversight Committee.
- Serious crimes on Metro declined by sixteen percent in the last year, aided in part by the use of crime statistics to better optimize Metro Transit Police resources, and direct actions to deter criminal activity. Metro also increased customer outreach also helped to educate our riders on safer travel practices.
- Metrorail met or exceeded its on-time performance target for eight of the twelve months, reflecting a modest improvement over 2010, despite an increase in track work during operating hours.
- Metrobus fleet reliability improved by seven percent, due to the addition of more than one hundred hybrid buses.
Metro uses performance data in Vital Signs to guide decision-making and improve safety and reliability.
View the Vital Signs 2011 annual report
The public can track progress in 2012 by reviewing the Vital Signs reports that are posted quarterly on Metro's Scorecard page.
News release issued at 2:09 pm, September 7, 2012.