Metro News Release

For immediate release: August 14, 2013

Metro to conduct survey on public hearings

Metro is seeking public input regarding how and when riders would like to receive information about service changes, as the transit agency continues to enhance its two-way dialogue with customers.

Metro is asking riders to participate in a survey, available online at wmata.com/servicechangesurvey, to help determine which types of service changes rise to the level of public hearings being necessary. The results will inform policy decisions on when public hearings are held.

Public hearings are one of several ways in which Metro gets feedback from customers.  Other methods include online surveys, in-person interviews, pop-up events at stations, intercept surveys, focus groups, online comments, and through feedback from the Riders' Advisory Council and the Accessibility Advisory Committee.  All forms of feedback are taken into consideration when Metro contemplates service changes.

To participate in the survey, riders should visit wmata.com/servicechangesurvey.

News release issued at 12:49 pm, August 14, 2013.