Recent customer impacts to Metrobus service

Advisory Effective: 10/4/21 - 2/6/22

Our goal is to provide reliable, on-time service to our customers. Recently, you may have noticed we've experienced periodic challenges meeting that goal, so we wanted to reach out and explain why.

While the majority of Metrobuses have been operating as scheduled most days, some customers are experiencing longer, pandemic-related wait times due to fewer buses operating than expected. We apologize for these disruptions to your service.

As more Metro employees meet our requirement to be vaccinated or tested weekly for Covid and others receive their vaccine boosters, some may need sick leave to manage vaccine symptoms. *As new Covid-19 variants such as the Delta and Omicron spread, others are on leave as they recover from Covid infections. Allowing employees recovery time related to Covid polices is necessary to protect the health of our workforce, customers, and the communities we serve. Unfortunately, this means we will have periodic operator shortages.

In addition, Metro is currently impacted by Bus Operator vacancies, consistent with transit agencies across the country.

Please be advised that schedules may need to be adjusted to address operational impacts, and some trips may be delayed or canceled. When this occurs Metro’s real-time trip planning features may show scheduled data and may not accurately reflect service delivery. When using Metro’s BusETA application, information shown as real-time is most accurate.

Checking our online tools before traveling is the best way to stay ahead of any potential delays you could encounter in your travels: 

  • Use Status & Alerts or your favorite transit mobile app for next bus arrival information and to see where the next bus is
  • Sign up for MetroAlerts to received email/text messages about any delays to a particular route, 7 days a week 
  • Talk to us on Twitter @Metrobusinfo to get help from our Customer Care team, weekdays from 7am until 7pm

We are sorry for any inconvenience and appreciate your understanding, as Metro continues to prioritize public health & safety above service.

*Updated December 20, 2021, to reflect current pandemic information