Metro is committed to being the region's trusted way to move more people safely and efficiently. Earning that trust requires more than delivering reliable service, it also requires transparency about how we identify issues, take corrective action, and hold ourselves accountable for results.

The Transparency site provides public access to the corrective action plans Metro develops in response to findings from external regulators and internal reviews. Continuous improvement is one of Metro's core values, and this site is one way we put that value into practice.

How are issues identified?

Metro identifies issues through two channels:

• External oversight: Regulatory agencies including the Washington Metrorail Safety Commission (WMSC), Federal Transit Administration (FTA), and National Transportation Safety Board (NTSB) conduct audits, inspections, and safety investigations.
• Internal reviews: Metro's Quality department conducts its own reviews to catch opportunities for improvement early and work with operational teams to address root causes before they become larger pain points for the organization.

How does Metro respond?

When opportunities for improvement are identified, Metro develops an action plan:

• Corrective Action Plans (CAPs): Address findings from external regulators
• Internal Corrective and Preventive Action plans (iCAPAs): Address findings from internal safety reviews

Each plan identifies the finding and corrective action, assigns ownership, and sets a timeline for completion.

How is progress tracked?

Metro's Quality department monitors all action plans to ensure they stay on track and deliver results. Use this site to view the status of open and closed CAPs and iCAPAs, search by topic or timeframe, and track Metro's progress.

Why This Matters

Transparency builds trust. By making this information publicly available, Metro demonstrates accountability to the regional community we serve and invites you, our customers, to hold us to our commitment to safe, reliable, and world-class transit.