Scorecard

Metro Performance Report -- FY 2022
Comparing Performance vs target
Metro's Strategic Goals
Using Performance to Drive Results


PERFORMANCE SCORECARD | Fiscal Year 2022 Performance to Date
See the quarterly Metro Performance Report linked above for the full list of Metro's performance measures.
Overall Ridership: 142.2 million riders Rail Customer Satisfaction: 69% Bus Customer Satisfaction: 69%
MyTripTime (Rail On-Time Performance): 79% of customers arrived on time Metrobus On-Time Performance: 77% of buses departed on time MetroAccess On-Time Pick-up Performance: 94% of vehicles arrived on time
Part I Crime Rate: 5.8 crimes per million riders Customer Injury Rate: 2.1 injuries per million riders Employee Injury Rate: 6.8 injuries per 100 employees
Scorecard Legend

Previous Performance Reports
Historic MyTripTime Rail On-Time Performance