Metro Performance Scorecard

Fiscal Year 2023 Q1-Q2
See the quarterly Metro Performance Report (FY2023 Q1-Q2) for a full review of measures and results. Please also refer to the new performance measure data tables for additional detail, now included as a downloadable spreadsheet file under the “Performance” section of our Public Records page.

Overall Ridership: 91 million riders Rail Customer Satisfaction: 79% satisfied rating Bus Customer Satisfaction: 75% satisfied rating
MyTripTime Rail On-Time Performance: 90.5% of customers arrived on time Metrobus On-Time Performance: 76.5% of buses departed on time MetroAccess On-Time Pick-up Performance: 92.4% of vehicles arrived on time
Bus Prediction Availability: 93.2% of scheduled trips with real-time predictions Escalator Availability 93.0% of service hours that escalators were available Part I Crime Rate: 6.1 crimes per million riders

Previous Performance Reports
Historical MyTripTime Rail On-Time Performance