Washington Metropolitan Area Transit Authority

Our Promise To Riders

Becoming more reliable. Being more accountable. Building customer confidence. All part of our commitment to you.

Back2Good progress accountable 2018

Keeping Promise of Progress

Customer satisfaction among bus & rail customers continues to rise – reaching 80% for the first time in four years

Check out the September progress update

Videos

Back2Good - Off the Gridlock

While traffic keeps getting worse, Metro's on time reliability keeps getting better.

WATCH VIDEO

Back2Good - No Good Reason

Metro's recent on time performance ratings are so good, its getting harder to find a good reason to take a car.

WATCH VIDEO
Back2Good rush hour promise logo 2018

Rush Hour Promise

In 2018, Metro is becoming more accountable. If your rush hour trip on Metro is delayed by 15 minutes or more, the ride is on us!

For Metrorail, the process is automatic. No need to contact us to request a credit. For Metrobus, request a Rush Hour Promise credit request here

Read more about the program details

Vehicle Improvements

Best railcar performance in eight years achieved in 2017, with customer offloads down 40%; Metrobus achieved 81% on time performance in January 2018

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back2good 2018 vehicle improvements

Rush Hour Promise

Since the start of Rush Hour Promise, 90% of all rush hour trips on Metrorail have arrived on time.

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Back2Good 2018 rush hour promise

Safety & Security

Serious crime on Metrorail and Metrobus at lowest level since 2005, down 19% since last year.

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back2good 2018 MTPD security

Free Wi-fi

Free wi-fi is now available in all underground stations.

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Back2Good 2018 free wifi