FAQ for Capital Bikeshare Offer


What is the Capital Bikeshare?

Capital Bikeshare (operated by Lyft Bikes and Scooters, LLC.) is metro DC's public bikeshare system, with more than 5,000 bikes available at 650 stations across seven jurisdictions: Washington, DC; Arlington, VA; Alexandria, VA; Montgomery County, MD; Prince George's County, MD; Fairfax County, VA; and the City of Falls Church, VA. Capital Bikeshare provides residents and visitors with a convenient, fun and affordable transportation option for getting from Point A to Point B.

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What is the promotional offer?

After you have signed up for the promotional offer, and upon confirmation of your eligibility, Metro will securely share the phone number you provided with Lyft Bikes and Scooters, LLC. ("Lyft") to issue the promotional credit for ten free 45-minute classic bike rides to the Capital Bikeshare or Lyft account linked to the phone number you provided, to be used within 30 days after receipt of communication from Capital Bikeshare regarding offer activation.

The promotional offer only applies to 45-minute classic Capital Bikeshare rides; overage, e-bikes, taxes, and out of hub fees will be charged separately.

The promotional offer does not provide additional benefits to Capital Bikeshare users with annual membership.

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When does the promotional offer end?

The promotional offer ends June 30, 2023.

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How do I use the Capital Bikeshare app/bikes?

You can use Capital Bikeshare with either the Capital Bikeshare or Lyft app. For more information, please visit the Capital Bikeshare website: Capital Bikeshare: Metro DC's bikeshare service | Capital Bikeshare.

See Capital Bikeshare's " How it Works" page for comprehensive information on accessing their bikes.

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What determines eligibility for the promotional offer?

You must have mobile SmarTrip® on your iPhone or Android phone.

You must live in one of the seven member jurisdictions: Washington, DC; Arlington, VA; Alexandria, VA; Montgomery County, MD; Prince George's County, MD; Fairfax County, VA; and the City of Falls Church, VA.

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How long does it take for me to receive the promotional offer after I sign up?

Your Capital Bikeshare or Lyft app/account linked to the phone number which you provided to WMATA at sign-up for the promotional offer will be credited within five (5) business days of completing sign-up.

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I love using Capital Bikeshare! How can I keep riding after the promotional offer ends?

There are several ways to continue to use Capital Bikeshare, including paying on a per-ride basis and through various membership options. See Capital Bikeshare's pricing page for comprehensive information on their membership and payment options.

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I am getting an error message when I attempt to validate my eligibility for the offer. Why is that?

In signing up for the offer, WMATA verifies that you meet all eligibility conditions. If you are receiving an error message while attempting to sign up, then you do not meet one of the eligibility conditions. The exact error message will indicate which of the criteria you do not meet.

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Where can I find the terms and conditions?

You can review the terms and conditions here. In the event of any inconsistency between these FAQ and the terms and conditions, the terms and conditions control.

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What will you do with my data?

At Metro, we respect your privacy and are committed to protecting your personally identifiable information. We will share only the phone number you provided to sign up for the promotional offer with Lyft via a secured file transfer during the promotional period to facilitate distribution of ride credits linked to that phone number.

Further information on how Metro protects the information you supply can be located here, titled Capital Bikeshare/Lyft Promotional Offer 2022-2023.

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Whom do I contact for help with the Capital Bikeshare or Lyft app?

Help can be found on the Lyft Help Center site.

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